THE RIGHT TRAFFIC DISPATCHER
JUNE 2025, VOL X
From the CEO…
Hello All,
“Don’t let the grass grow under your feet.”
This was a saying I’d hear when I was young, which I didn’t fully understand until well into my business career. Essentially, don’t stand still or opportunities and success will pass you by.
Well, seeing that all of you are doing everyday, standing still is not something to worry about. There are so many exciting things happening across all our organizations, it’s difficult to contain them all in one newsletter. From new businesses (welcome to the family, PD Brooks), new operational offices, and new departments to improve the delivery of our services, we are living our values every day in “Leading the Future of Traffic Control.” This was never more evident then when I had the honor to deliver remarks at the ribbon cutting for our new US HQ in Beaver, PA, last month. Congrats to everyone who helped in recreating the space, a home for our US operations, that is unparalleled in the industry.
I will leave it there for now, as there are lots of updates below. I look forward to seeing what everyone has in store for next month. Until then, stay safe and keep moving.
Cheers,
Trevor
THE RIGHT COMPANY UPDATES
W3E Traffic Control
W3E Traffic Control is excited to announce our strategic expansion into the San Joaquin region of California.
Leading the way is Anthony Hughes, a dedicated member of the W3E team since 2020. His experience and commitment to W3E’s core values make him the ideal person to spearhead this exciting new chapter.
We are enthusiastic about the opportunities this expansion presents and look forward to the road ahead and the positive impact our work will have in the region.
Good luck, Anthony and team. We are all here to help!
Titan Traffic
In May, Titan was pleased to welcome three of these to our fleet. With an ever-growing base of highway work, these trucks will allow us to enhance safety using our TTMA’s.
Coordinating their purchase to align with our customers’ evolving needs has gone a long way to solidifying our business relationships. It illustrates to our staff and customers that we are committed to safety.
Looking sharp, Titan!
Spartan/A-America
We were proud to host staff and clients for a relaxed night of snacks, sips, and swings at Top Golf in Tampa. Eight of our clients showed up for a couple of hours of fun and to learn how we work to ensure their success. This was our first strike at one of these events, and we look forward to building on this success!
Great initiative, Spartan. Just make sure to yell “Fore” when you slice it off the tee!
Wright
Wright is excited to announce the opening of a new office in Anderson, South Carolina, in the western part of the state. This is our third office in the state and further expands our offerings through the Carolinas. Along with the opening of a new office in Columbus, Ohio, there are now 49 Wright offices across the states we serve.
Amazing work, everyone! We can’t wait to hear about #50!
Directional Traffic is excited to announce the additions of Margaret and William to the team in our Harrisonburg, VA, location.
Margaret is an amazing office administrator. Her passions are her animals, friends, and family. While she has already proven to be dedicated to growing our organization, she still finds time to sit down and read a good book.
William, our new operations manager, comes from a lengthy career in the traffic control industry, starting as a flagger in 2010. In 2016, he helped start a traffic control company based out of Verona, VA, which quickly became recognized as one of the leading providers in the area before selling to AWP in 2020.
Our team here in Harrisonburg is small but strong, and Margaret and William look forward to working with each one of our employees to help develop their knowledge and skills.
Small and strong, but not for long with both of you on board. Very excited to see Directional grow in Virginia.
Directional Traffic
P.D. Brooks
P.D. Brooks is proud to announce the addition of Matt Miller as the Branch Operations Manager for our Richmond, VA office. His experience in leadership, operations, and logistics is already having a positive impact on the culture of excellence that we strive to maintain. Matt is also a head coach for a local high school football team and is a natural when it comes to management and mentoring.
Welcome aboard, Matt. Can’t wait to see what you do.
ALPHA SPACE
Construction season is getting busy and Alpha is moving full steam ahead on jobs, both big and small. Our work in Maryland continues unabated, while jobs like these intersections in Ferguson Township, PA and parking lots at various McDonald’s in Bedford, PA, have the Alpha team going flat out, day and night.
Is it only me, but is all this hard work making you hungry? Keep it up, Alpha!
WTC
While WTC has experienced record growth over the last few years, we’ve never been able to say we’ve put out 200 crews in one day. Not anymore. Last month, we crossed this important milestone, signaling our continued commitment to progress and further clarifying our position as a leader in the traffic control industry.
Many thanks to all our traffic control professionals who make WTC a place for everyone to grow!
Impressive stuff. It takes a team to achieve this success. Congrats to everyone!
THE RIGHT EMPLOYEE SPOTLIGHT
Name: Jessica Swiger
Job Title: Director of Training
Department: Shared Services
Jessica Swiger, Director of Training
Jessica’s Story:
For the past eight years, Jessica has built a dynamic career in traffic control, advancing through nearly all levels of the business: from Administrative Support and Scheduling to Account Management and Director of Operations. During this time, Jessica was instrumental in launching 10 operational offices across Pennsylvania, Maryland, and Virginia and overseeing operations in five states—PA, MD, VA, DE, and NC.
Before entering the traffic control industry, Jessica worked in Human Resources as an HR Assistant, where she was responsible for hiring, terminations, drug testing, audits, and orientation programs. This blend of HR and operational experience has shaped her into a well-rounded, adaptable, and people-focused professional dedicated to continuous improvement and team success. It is these experiences Jessica credits for developing herself into a leader who not only inspires and guides but welcomes guidance in return and “has shaped me into a well-rounded, adaptable, and people-focused professional dedicated to continuous improvement and team success.”
As RT’s Director of Training, Jessica’s goal is to unite all of the companies through cohesive training and a strong focus on self-development. One initiative Jessica is proud to champion is the digital “Learn Management System” (LMS), streamlining access to training, standardizing educational content, and promoting continuous learning across all RT businesses. The implementation of the LMS is an important step in Jessica’s overall goal to elevate training so “every team member is equipped with the tools, knowledge, and support needed to thrive and contribute to their personal and our collective success.”
Fun Fact: “That's right, your fave Training Director loves her some Pokémon! I travel the US trading, selling, and even playing.”
NEW FACES, RIGHT ROLES
Welcome to Right Traffic!
We are thrilled to announce the addition of two talented individuals to our Right Traffic team.
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Right Traffic is proud to introduce Draven Jones as the first Operations Manager at its first RT branded traffic control operation in Nashville.
Draven comes to Right Traffic after various roles in the automotive industry, started as a tech before progressing up the ranks to store manager and then training manager. As a training manager, Draven helped developed retail operations across Arkansas, Tennessee, and Louisiana.
In his spare time, Draven coaches travel basketball and volleyball, hoping to help youth reach their dreams and goals and have the same positive experiences he had playing as a kid.
As the operations manager in Nashville, Draven’s goal is to grow Nashville into one of RT’s biggest offices.
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Right Traffic is excited to introduce Rob Vigneault as the company’s first Director of Shared Services/
Rob, who started in his role in April, will be building a department incorporating a variety of our services including Training, Asset Management, Procurement, Claims, and IT
Rob has worked in organizations across the globe with notable operational experience and a strong focus on digital transformation, program development, process optimization, and project management.
An avid reader, aging ice hockey player, and passionate rugby fan, Rob moved back to North America from Europe with his wife, Swetha, for the role at RT. They have three sons.
SAFETY, THE RIGHT WAY
This month, Right Traffic’s Safety Team proudly launched our new Safety Spotlight app to all the remaining operations at Right Traffic.
This app is a powerful employee engagement portal designed to streamline the incident reporting process across all operating companies.
The app makes it easier than ever to submit important safety information and includes:
Safety First: Employee Concern Submission
Near Miss Reports
Preliminary Incident Reports
Incident Reports
Witness Statements
Medical Refusals
In addition to a more simplified, streamlined reporting process, the app provides instant access to the Safety Team, with options to:
Call (A direct line to the National Safety Director)
Email
Message via WhatsApp
If you need the link to your company app, please email Safety Support Specialist, Madison Leslie at mleslie@righttraffic.com .
“The Safety Spotlight app is built to empower our teams, promote timely communication, and strengthen our safety culture. If you haven’t already, download the app today and help us lead the future of traffic control by keeping safety front and center.”
- Mike Hofert, Director of Safety
OPERATIONALLY SPEAKING....
In late April 2025, Right Traffic initiated the Shared Services team.
Conceptually, Shared Services is an operating model where common business support functions are centralized and delivered across multiple parts of an organization – think a centralized IT department. This is rather than each business having its own service – think IT again - where things can be done differently, leading to confusion and inefficiency which then leads to frustration and a lack of action and poorer delivery of our services to our clients.
The initial scope of Shared Services is to bring Asset Management (Fleet), Claims, Procurement, Training, and IT into one group to serve ourselves and our clients better and more efficiently. We hope to quickly add Facility Management and Union/Labor.
Who are Shared Services’ clients? All of you.
The team is comprised of subject matter experts in all the assigned domains, so we will be keeping the lights on as we transform how we do business and change how we think and measure success.
We look forward to improving our service for the benefit of all of you. Look to this space for updates!
THE RIGHT OPPORTUNITIES:
We're growing and we're always hiring.
We're currently hiring for the following roles. If you or someone you know is interested, we'd love to hear from you:
IT Specialist
Facilities Manager
Strategic Integration & Expansion Coordinator
THE RIGHT WAY PHOTO OF THE MONTH:
Thumbs up for WTC South Bend’s night out with their client, Miller Pipeline, watching the local South Bend Cubs (The single A farm team of the Chicago Cubs) at Four Winds Field in downtown South Bend.
Nothing like an evening at the ballpark! Peanuts and Cracker Jacks were enjoyed by all.
Each month we will feature another photo from one of our companies. We look forward to seeing more of these pictures. This month, from...
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Thoughts or Suggestions?
That's it for another month.
Stay safe and we will look forward to seeing you again next month!
Please fill out the form below with any thoughts or suggestions on how we can make “The Dispatcher” better. Talk to you soon!